Support and Customer Care

All your support and customer care issues can be handled online via our revolutionary Service Management And Accounting Tool (SMAAT, which is your direct link to anytime account management.

When you log in you can see it provides an extremely flexible CRM (Customer Relationship Management) web site and CRM toolkit that allows regular end users to sign up for your phone service and operate their account online.

The totally automated CRM interface allows users to:
  • Register for the service
  • View and change their account profile.
  • View detailed history records about calls they made. This data is taken straight from the CDR records of the database.
  • Buy calling time with a credit card. The CRM web site provides secure (SSL) pages and scripts for credit card processing. To this end the hosting company should have a valid merchant account. All other APIs for processing the card are provided by the CRM server CGI modules.
  • View updated rates which are displayed exactly as the administrators set them for their system in the database.
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    CUSTOMER PORTAL

    LOGIN:
    PASSWORD:   
      

    Your customer portal includes:
  • Live Billing
  • Provisioning
  • Order Status
  • Messages
  • Network Status
  • Hardware
  • Revenue (for resellers)
  • Profit (for resellers)


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